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Ordering by Post/Fax/Tel - Terms
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I am familiar with this information and I would like to proceed directly to completing the order form.

Placing an order by post/fax/telephone

There are 2 ways to order by post:

1. Cheque with order

If you cannot raise an official school order or the value of your order is less than £20 (with VAT and postage) you should send a cheque with your order. (Or a bank draft in pounds sterling if you are ordering from outside the UK). Cheques and drafts should be made payable to "The Language Stickers Company".

  • To place an order please print out the order form, complete it and post it to us along with a cheque for the value of the materials ordered. We will send a receipt with the materials to enable you to claim the money back from your school.

2. Invoice with order (UK-based customers only. Min. order value: £20). Our terms of payment are 30 days from receipt of invoice. State schools should include an order number.

Once you have your order number (if your school uses them) you can then either:

  • print out the order form, complete it and post it to us or scan it and send it to us as an email attachment (to languagestickers@btconnect.com ). Please include the order number on the form. This is probably the quickest way to get the materials you want.
  • or get your school to raise and send us an official order. This can be sent to us by email attachment (to languagestickers@btconnect.com ) or post (to the address at the bottom of this page).
  • or go to our secure e-commerce site and place your order. When required to enter your preferred payment method you will have the option of selecting "Invoice with order". You will also have the option of selecting first class post for a quicker delivery.

Please note that we no longer take telephone orders paid for by credit/debit card. If you wish to place an order and pay for it with your credit/debit card you will need to do so online via our secure e-commerce site .

Materials, which are usually dispatched within 48 hours of receipt of order are sent to UK-based customers as follows:

  • Packages weighing less than 2 kg are sent by Small Parcel, 2nd class post.
  • Packages weighing over 2 kg are sent by Medium Parcel, 2nd class post or, at our discretion, by 1st class post.

Customers outside the UK should contact us before order placement to find out how we intend to deliver to them and how much it is likely to cost.

The cost of carriage for orders from customers within the UK is as follows:

  • cheque w/order for orders less than £10 in value (excl. postage): £0.50
  • cheque w/order for orders of £10 to £20 in value (excl. postage): £1.50
  • cheque w/order for orders of over £20 in value (excl. postage): free of charge
  • order against invoice: £2 for shipments weighing up to 1 kg and at 75% of cost to ourselves for Royal Mail Standard Parcel shipments weighing more than 1 kg. Insurance is at our cost.

Take me to the order form.

Refund, replacement & cancellation

Any items ordered and delivered that arrive in a damaged condition will be replaced free of charge.

Any items delivered in error will be replaced with the correct items free of charge (including postage) once the incorrect items have been returned to us in good condition.

Items delivered will not normally be taken back (and a refund given if paid for in advance) unless they can be shown to be inappropriate to the needs of the customer and such a claim is made within a week of receipt of the materials.

VAT

With the exception of books (which are zero-rated) all materials are subject to VAT at the current rate of 20%

Currencies accepted

Currently our materials are priced and paid for in pounds sterling. Customers in countries outside the United Kingdom should send a bank draft in pounds sterling with their order.

I have read enough! I would now like to move on to complete the order form.

The Language Stickers Company
Willowbank, Knockando, ABERLOUR,
AB38 7RX
Tel: 01340 810890